Terms & Conditions

Terms & Conditions: Please read all.

We hope that you will love your purchase but if it doesn’t live up to your expectations and you wish to exchange or return it please contact us as soon as possible.

We will then reply to you with return instructions and a return address.

Upon receipt of your return we will send you a confirmation e-mail acknowledgment. 

We will offer a full refund or exchange provided the item is in fully resaleable condition.

Returns must be made within 14 days with the item in the original, undamaged packaging. We reserve the right to refuse a refund if the item is not returned to us in a fully resalable condition. 

We are unable to offer an exchange or refund on items that have been personalised or custom items unless faulty or damaged.

Please make sure you send any returns back to us by recorded delivery and retain your proof of postage for your own peace of mind. We cannot be held responsible for postal losses. 

Dawn Critchley Designs does not cover the postage cost of returning goods except in the case where the wrong product is supplied or in case of faulty/damaged goods being supplied.

Your refund will be credited to the original payment card used within 30 days.

Contact Call: 07772395330